a capability needs an organizational purpose. we explore how roles, responsibilities, and human ownership can be defined when technology takes on ongoing work.
this includes how people delegate, supervise, coordinate, and revise the scope of that work over time.
questions we’re exploring
- what work is being delegated, and who remains accountable?
- how do people supervise and coordinate that work?
- when should its responsibilities be revised?
these questions guide our research and inform the products we build.
our approach
